In other words, the actual feedback for Ping.fm is outside of Ping.fm, taking advantage of a service that specializes in feedback: Get Satisfaction
And not only feedback, but also "Customer service & support" of Ping.fm, and a forum for Ping.fm. In other words, a Ping.fm community!
Other company's use Get Satisfaction, and Ping.fm is probably not the only company to take advantage of Get Satisfaction to this degree, but it is the only what I know of...
Does anyone know of any other company that uses Get Satisfaction exclusively for their product's community / feedback / support?
By the way, in addition, to using Get Satisfaction instead of re-inventing the support wheel, the Ping.fm blog uses a commenting service, called Disqus, that is an outside service too. More on this later.
Ref:
Blogged with the Flock Browser
1 comments:
Someone replied to my question and pointed out that Twitter uses Get Satisfaction - help.twitter.com
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